Yesterday, once again I stopped to tour a gym. This time in Rochester, NY,
It was later in the evening, about 7 pm.
As I entered the facility, the receptionist prepared to check me in. I was not a member, and they didn’t recognize as a non-member.
They appeared a little puzzled as I asked if they could show me around.
One of the staff offered to give me a tour but said it would be short. He never really said why.
A simplified weight room was the first room we visited and he proceeded to describe how I could use the bands to get back into working out when I was ready. At this time he had still NOT asked me anything about me or my goals, or reason for being there.
As we moved to the next room I asked how long he had been working there and he told me over 10 years. He proceeded to tell me about the features we passed along the way. Purpose of each room, the size and things like that.
He still did not know my name, nor did I know his. Finally, I couldn’t take it anymore and I reached out my hand to shake his and told him my name. Only then did he tell me his name.
The tour continued like this. I patiently waited but his sales technique never deviated and he never asked anything about me.
I was dumbfounded, to say the least.
I knew all about the building. I knew all about the physical features of the building.
What he never knew is that he was giving me a tour in the exact building I owned and operated years ago.
The exact building where I honed my skills to build a team that in turn created a wildly successful fitness business that thrived financially, and was a community leader in the industry.
At the end of my tour, I could not help but reflect on how this person would have never fit into my team, “back in the day.” I couldn’t help but to think of all the meetings and training events I put in place years ago to correct situations like this and how those efforts created the positive explosion we experienced and the lives we changed.
How did I figure this out years ago? How can you see what is really going on when you’re not there? The same way I did.
Have a stranger visit your facility at an odd time and give you a report on what really happened.
Want more ideas like this? Perhaps you would benefit for a deeper dialogue? Perhaps the 6 Figure Trainer’s program is something you need to check out.
You only get results if you take action on your ideas. Do it now!
